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Refund Policy

Refund Policy for Dirty Donkey Apparel

Effective Date: Jan 2 2025
 

At Dirty Donkey Apparel, we strive to ensure your satisfaction with our products. If for any reason you are not happy with your purchase, we offer the following refund policy:
 

1. Eligibility for Refunds

  • To be eligible for a refund, you must request a refund within 14 days of receiving the item.

  • The item must be in its original condition, unused, and with all original tags and packaging intact.
     

2. Non-Refundable Items

  • Shipping costs are non-refundable.

  • Items that have been worn, washed, altered, or damaged in any way are not eligible for refunds.
     

3. Refund Process

  • To request a refund, please contact our customer service team at [contact@dirtydonkeyapparel.com] with your order number and reason for the refund.

  • Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
     

4. Exchanges

5. Return Shipping

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
     

6. Contact Information

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